How can we help?

Shopping Online
  • How to order

    So many ways to order! 24 hours a day, 7 days a week. For the fastest possible service, we encourage you to order online. If you prefer to order by phone, feel free to call in your order for items you see on our website. Call us toll-free at 1-800-267-3277 anytime, day or night. Customers who place orders by telephone to the call centre will be charged an Order Assist Fee of $1.50 per order.

    Hearing Impaired? If you have TTY equipment, call 1-877-732-7710

    Fax orders to 1-800-54-FAXIT (1-800-543-2948)

  • Shipping

    ENJOY FREE SHIPPING ON ORDERS OVER $99* We agree, free shipping is the best! We're pleased to offer free shipping when you place a qualifying order over $99 before tax and shipping.
    *see exceptions & exclusions on our Shipping Policy Page

    ALWAYS FREE SHIP TO STORE. You can choose to ship your order (no minimum) free to any Sears department or home store. You can also choose from hundreds of convenient pick up locations (shipping fees may apply).

    For more information, visit our Shipping Options page.

  • Track your order

    Sign in to your account using your email address and password to see your order history and track the status of your orders. If you checked out as a guest, you can use using your order number to track your packages.

  • Gift Cards

    Sears Gift Cards have no fees and no expirations. You can use a Sears Gift Card at any Sears store or pick-up location. Check the balance of your Sears Gift Card by calling 1-800-400-1000.

    • You can purchase Sears Gift Cards in-store in any denomination from $5 to $500. To find a store near you, visit our Store Locator page.
    • How do I redeem Sears Gift Cards on
    • You can redeem your gift cards on purchases made in-store. To find a store near you, visit our Store Locator page.
    • If I make a return, does the amount I redeemed get reloaded onto my Sears Gift Card?
    • You will receive a refund of the amount you return on your credit card as per our return policy. If your purchase was made with a gift card only, Sears will issue a new gift card for the amount of the refund.
    • Can I redeem an American Sears Gift Card in Canadian stores?
    • No. Sears Gift Cards from the United States cannot be redeemed in Canada. Only Sears Canada Gift Cards can be used in Sears Canada stores.
    • What denominations can I choose for my Sears Gift Cards?
    • In retail stores any denomination can be loaded from $5-$500. The Sears Gift Card is a stored value Card redeemable for purchases simply by swiping it at point of sale at Sears. The Card can be swiped multiple times until the full value is spent.
    • Are there any fees or administration charges involved?
    • There are no fees of any kind when purchasing a Sears Gift Card.
    • Will I require a PIN or ID Number?
    • No, the Card will simply be swiped at the point of sale.
    • How will I know how much value is remaining on my Card?
    • The sales receipt for each purchase you make with your Card will itemize the value remaining. You can also find out the remaining value by asking a Sears salesperson to swipe the Card at point of sale. Or simply call 1-800-400-1000 with your Card number and we'll be able to tell you over the phone.
    • Do Sears Gift Card purchases earn Sears ClubTM Points?
    • Sears ClubTM Points are not issued on Gift Card purchases.
    • Is there a limit to the dollar value per Card, or per purchase?
    • The maximum value for each Gift Card is $500.00. The Card can be used all at once to pay for merchandise or service, or used for several purchases over time as long as there is value remaining.
    • Do Sears Gift Cards ever expire?
    • There are no expiry dates on Gift Cards sold on or after October 1, 2007 which applies to Gift Cards sold in all Sears Canada stores, on-line, or via Catalogue. Sears Canada loyalty programs cards "Rewards Cards" and promotional Cash Cards are not covered by legislation and will continue to expire as indicated on either the front or back of the Card as follows:
      • Reward Cards / Sears Club Cash Cards : "This Card will expire 6 months after the date of issue."
      • Promotional Cards (Cash Cards): "This Card will expire after the dates indicated on the front of the Card"
      • The terms and conditions of Gift Cards sold prior to October 1, 2007 will not be affected by legislation and continue to expire 24 months after the date of purchase. You may check the expiry date and balance remaining by calling 1-800-400-1000 or at any Sears retail store. After expiry, any remaining balance will not be returned.
    • Can Gift Cards be 'reloaded' with additional amounts?
    • Cards cannot be ""topped up"" after being used, however additional Cards can be purchased. Also, balances cannot be transferred from one Card to another unless the original Card has been damaged, in which case a replacement Card will be issued.
    • What happens if a Gift Card is lost or stolen?
    • Cards cannot be ""topped up"" after being used, however additional Cards can be purchased. Also, balances cannot be transferred from one Card to another unless the original Card has been damaged, in which case a replacement Card will be issued.
    • Where are Gift Cards redeemable?
    • Cards are redeemable in store at any Sears Canada location for the extensive Sears selection of goods and services with the exception of Flowers by Sears®, and Sears Parts and Service.
    • The Sears Gift Card (""Card"") is redeemable for merchandise and services at Sears Canada Inc. and is not redeemable for cash or credit in whole or in part. It cannot be used for payment on Sears Credit accounts, Gift certificates or merchandise certificate purchases. The Card is the property of Sears. Lost or stolen Cards will not be replaced. Sears must activate the Card prior to use. You may check the balance remaining by calling 1-800-400-1000 or at any Sears retail store. Only redeemable in Canada.
  • Returns

    We hope you love your purchase. In case you don't, we will gladly refund your purchase within 30 days of your order's shipping date*.

    Please ensure all returned items include your original receipt, have the tags attached, are in unused condition and in the original, undamaged packaging.


    Sign in to your account to print a free return label. If you checked out without an account, you can look up your order at or call us at 1-888-932-1015 so we can send you a return label by email.

    For more information on how and what you can return, visit our Returns Policy page.


    *Conditions and exclusions apply. See Returns Policy for details.

Account Management
  • How to reset your password

    Forgot your password? No problem, it happens to the best of us.

    Visit the My Account sign in page and click the "forgot password" link.

    After entering your email address in the forgot password dialog window, you'll receive an email containing an encrypted link. Use that link to reset your password.

  • How to manage your email settings

    Make sure you never miss a sale. Sign up for our email program by using the subscribe area at the bottom of our website and we'll keep you informed of special offers and new products that we think you'll love.

    If you'd like to stop receiving email from sears, click the 'unsubscribe' link you'll find at the bottom of all sears marketing emails or sign in to your account and change your email settings there.

  • Recalls & product safety

    Sears Canada considers product safety a serious matter and strives to ensure that our customers receive safe, quality merchandise every time they shop with us.

    For more information, visit our Product Recalls information page.

  • Rebates

    You may qualify for a manufacturer's rebate or special offer. You can view all rebates currently offered by Sears on our Rebates page.

  • Buying guides

    Our experts have put together handy guides to help you...

    (more coming soon)

  • Sizing Guides

    Wondering what size is right for you? Check out our size guides below or select ""What's my size?"" on any clothing product page to use our interactive fit finder.

  • Product review guidelines

    Your review should take into consideration:

    • What you find remarkable or unremarkable about the product and, more importantly, the reasons for your opinions.
    • How the product functions, the experience you had with the product, the relevant advantages and disadvantages of the product.

    Your review may not include:

    • Cursing, vulgarity, or any foul language.
    • Comments on or criticism of other customer reviews.
    • Explicit mention of a competitor or that competitor's prices.
    • Email addresses, home addresses, phone numbers, or URLs.
    • Single-word reviews (once again, we would like to see your reasons why).

    If you have a specific problem with a product, then please contact us directly rather than submit a review. If any review does not fulfill the above guidelines, then reserves the right to edit or to refrain from posting any submitted review.

Sears Club Rewards