Thank you for taking the time to contact Sears.
The odour and smell are very subjective. Some folks are more sensitive than others. Many products initially have a new smell for a day or two.
Mattresses that use Polyurethane foam (innerspring and all foam) that are found to have an odour (musty) most often have to do with improper curing of the foam after pouring and prior to mattress manufacturing and packaging. This is a very rare occurrence.
Have a great day!
Date published: 2014-06-26