Thank you for taking the time to contact Sears.
Although most sofabed's do come with a "tilt" mechanism for the head so that you can read or watch tv in bed, it should also be able to lie flat. Sofabed mattress will "sag" due to the design of having to fold into a sofa. They are not designed the same as a regular mattress. If you are concerned with your purchase, speak with customer service about having an inspector/furniture medic look at your new purchase.
Date published: 2014-08-20