It is important to our team we provide service in a manner accessible to all of our customers, including our customers with a disability. To achieve this goal we have implemented policies, procedures and practices to help make the goods and services we offer more accessible.

If you would like to receive a copy of our policies, procedures and practices about how we deliver services to customers with disabilities, please contact our Associate Vice President, Employment, in any of the ways identified below.

If you require the requested information be provided in a particular format for reasons related to a disability please indicate your preferred format at the time of making your request.

Click here for information on how you can provide feedback about the manner in which we provide service to persons with disabilities.

For all inquiries, please mail your letters to:

  • Theresa M. Jensen
  • Senior Corporate Council
  • Telephone: 416-941-4413
  • Email:
  • Fax: 416-941-2321
  • Mail/In Person:
  • Associate Vice-President, Employment
  • Sears Canada Inc.
  • 290 Yonge Street, Suite 700
  • Toronto, Ontario
  • M5B 2C3

View the multi-year accessbility plan here.