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Sears customer support phone numbers

Please speak with one of our departments during operation hours. It's currently 3:48 PM in our offices.

On-line Support24 hours1-888-932-1015
Catalogue Orders24 hours1-888-932-1015
Home Improvement ServicesMon-Sun 8:00am - 8:00pm EST1-800-469-4663
Protection AgreementsMon - Fri 7:30am - 10:00pm, Sat 8:00am - 8:00pm, Sun 10:00am - 6:00pm EST1-800-361-6665
Delivery Inquiries8:00am - 10:00pm EST1-866-845-3976
Sears TravelMon - Fri 9:00am - 8:00pm EST, Sat 9:00am - 5:00pm, Sun 9:00am - 4:00pm EST1-866-845-7327
Sears Card9:00am - 5:00pm EST1-800-265-3675
Sears Mastercard and Voyage MastercardMon - Fri 8:00am - 9:00pm, Sat 8:00am - 8:00pm EST1-800-267-1660
Gift RegistryMon - Sat 8:00am - 12:00am, Sun 10:00am - 8:00pm EST1-800-211-2111
Hearing Impaired with TTY equipment9:00am - 5:00pm EST1-877-732-7710

Our most common support topics

Back to customer support home

To speak with a Sears representative call 1-888-473-2772 8:00 am - 10 pm EST. It's currently 10:59 AM in our offices.

Top questions

  1. How do I write a review?

    Email support
  2. Where can I find product recall information?

    Sears Canada considers product safety a serious matter and strives to ensure that our customers receive safe, quality merchandise every time they shop with us. Click here to view all product recalls

    Email support
  3. I recently bought a product that qualifies for a rebate, where do I find the rebate and how do I use it?

    Email support
  4. How do I monogram my new sheets or details?

    Visit here to pick your thread colour, letter style and than the letters from left to right that you would like monogrammed. For example enter the following the special order information field in checkout : 111 111 111, navy, style #1, Sears

    Email support
  5. Does Sears offer engraveable jewellery ?

    Email support

Additional Information

Product Review Guidelines

Customer Review Guidelines
Your review should take into consideration:
• What you find remarkable or unremarkable about the product and, more importantly, the reasons for your opinions.
• How the product functions, the experience you had with the product, the relevant advantages and disadvantages of the product.
Your review should not include:
• Cursing, vulgarity, or any foul language.
• Comments on or criticism of other customer reviews.
• Explicit mention of a competitor or that competitor's prices.
• Email addresses, home addresses, phone numbers, or URLs.
• Single-word reviews (once again, we would like to see your reasons why).
If you have a specific problem with a product, then please contact us directly rather than submit a review.
If any review does not fulfill the above guidelines, then Sears.ca reserves the right to edit or to refrain from posting any submitted review.

Legal Text

REVIEWS AND ANSWER AREA
This Internet Site enables you to submit user-generated content. If you provide content, by completing a Customer Review or submitting content for the Answer Area, you grant Sears a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicencable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display what you have written throughout the world in any media. You also grant Sears the right to use the name you submit with the feedback or Customer Review, if any. You also allow Sears to group all content submitted within the same account in a user profile.

Questions, answers, reviews and all other information posted here reflect the opinions of the forum participants and in no way reflect the opinion of or are endorsed by Sears. Sears does not guarantee the accuracy or reliability of any information provided in the Answer Area. Sears makes no representation or warranty with respect to this forum and assumes no liability for incorrect product information, mistakes, misinformation, falsehoods, profanity, obscenity, or other inappropriate material posted by any forum participant. All Customer Answer Area content must be completed in accordance with Answer Area Guidelines. All Customer Reviews must be completed in accordance with Sears Customer Review Guidelines.

DISCLAIMER PLEASE NOTE THAT ALL CONTENT ON THIS INTERNET SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. SEARS DISCLAIMS, AND YOU HEREBY WAIVE, ANY AND ALL WARRANTIES AND LIABILITIES OF SEARS, WHETHER EXPRESS OR IMPLIED, ARISING BY OPERATION OF LAW OR OTHERWISE, WITH RESPECT TO THIS INTERNET SITE OR ANY OTHER INTERNET SITE LINKED TO THIS INTERNET SITE AND ANY CONTENT ON THIS INTERNET SITE OR ANY OTHER INTERNET SITE LINKED TO THIS INTERNET SITE, INCLUDING, BUT NOT LIMITED TO, ANY: IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE; IMPLIED WARRANTY OF NON-INFRINGEMENT; OR ANY CLAIM IN TORT (INCLUDING NEGLIGENCE). WITHOUT LIMITING THE FOREGOING, YOU ACKNOWLEDGE THAT SEARS DOES NOT REPRESENT OR WARRANT THAT THIS INTERNET SITE WILL BE ACCESSIBLE WITHOUT INTERRUPTION OR THAT THIS INTERNET SITE OR THE SERVER THAT MAKES THIS INTERNET SITE AVAILABLE ARE FREE FROM ERRORS, DEFECTS, DESIGN FLAWS OR OMISSIONS OR FROM VIRUSES OR OTHER HARMFUL COMPONENTS.
SEARS DOES NOT WARRANT THE ACCURACY, INTEGRITY OR COMPLETENESS OF THE CONTENT PROVIDED IN THIS INTERNET SITE, INCLUDING ANY ADVICE OR OTHER SIMILAR INFORMATION OBTAINED BY YOU FROM US OR THROUGH THIS INTERNET SITE. SEARS DOES NOT MAKE ANY REPRESENTATION THAT THE CONTENT PROVIDED IS APPLICABLE OR APPROPRIATE FOR USE IN LOCATIONS OUTSIDE OF CANADA.

 

Product safety information

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Talk to our departments

  • Sears

    On-line Support

    1-888-932-101524 hours
  • Sears

    Catalogue Orders

    1-888-932-101524 hours
  • Sears

    Sears Card

    1-800-265-36758:00 am – 9:00 pm EST
  • Sears

    Parts & Services

    1-800-469-46637:00 am – 10:00 pm EST
  • Sears

    Sears Travel

    1-866-359-7327 7:00 am – 10:00 pm EST
  • Sears

    Home Improvement Services

    1-800-469-4663 8:00am - 8:00pm EST
  • Sears

    Protection Agreements

    1-800-361-6665Mon - Fri 7:30am - 10:00pm, Sat 8:00am - 8:00pm, Sun 10:00am - 6:00pm EST
  • Sears

    Delivery Inquiries

    1-866-845-39768:00am - 10:00pm EST
  • Sears

    Sears Mastercard and Voyage Mastercard

    1-800-267-1660Mon - Fri 8:00am - 9:00pm, Sat 8:00am - 8:00pm EST
  • Sears

    Gift Registry

    1-800-211-2111Mon - Sat 8:00am - 12:00am, Sun 10:00am - 8:00pm EST
  • Sears

    Hearing Impaired with TTY equipment

    1-877-732-77109:00am - 5:00pm EST