Our most common support topics
- I need help with orders
- I need to know about product returns
- I have product questions
- I need help with repairs & home services
- I need help with Gift Cards
- I need more information about Sears
Our most common support questions
What shipping options are available?
For as low as $3.95 (non-refundable) you can have your order shipped to your choice of 1300+ catalogue locations across Canada. We will ship your order, directly to the address of your choice for as low as $7.95* to anywhere in Canada.see more
What is Sears return policy?
Refunds are credited back to the original tender type (in Catalogue/Sears.ca Agents debit transactions will be returned as cash).see more
Where is your head office located?
Please contact us at Sears Canada Inc. 290 Yonge Street, Suite 700, Toronto, ON, M5B 2C3. You can also visit www.sears.ca see more
To speak with a Sears representative regarding Repairs or Home Services, call 1-800-469-4663 8:00 am - 10 pm EST. It's currently 10:59 AM in our offices.
Why consider a Sears Protection Agreement?
Satisfaction - We offer reliable product service
Convenience - You'll have less worry about unexpected breakdowns and costly repairs
Peace of Mind - Our protection agreements offer more than just the usual extended warranties that only cover defects in materials or workmanship. Over 1.7 million customers enjoy peace of mind because they are covered by our protection agreements. A Sears representative can tell you more at 1-800-361-6665.
Sears Protection Agreements feature
Professionally trained Sears authorized service technicians
Covers labour, parts (excluding expendable and cosmetic parts) and service
Power surge protection
Covers you for unexpected repair bills
10% discount on non-covered parts
Help us learn to serve you better
We welcome your suggestions and feedback. Take our brief survey and let us know what we can improve for you.Take the survey
Helpful guides to help you find what you need while staying within your budget.See buying guides
Find the perfect fit
Our fit and measurement guides make it easy to find the size that's right for you.See the sizing guide
Talk to our departments
On-line Support1-888-932-101524 hours
Catalogue Orders1-888-932-101524 hours
Sears ClubTM Rewards Card1-844-395-00258:00 am – 9:00 pm ET
7 days a week
Parts & Services1-800-469-46637:00 am – 10:00 pm ET
Sears Travel1-866-359-7327 7:00 am – 10:00 pm ET
Home Improvement Services1-800-469-4663 8:00am - 8:00pm ET
Protection Agreements1-800-361-6665Mon - Fri 7:30am - 10:00pm, Sat 8:00am - 8:00pm, Sun 10:00am - 6:00pm ET
Delivery Inquiries1-866-845-39768:00am - 10:00pm ET
Sears Mastercard and Voyage Mastercard1-800-267-1660Mon - Fri 8:00am - 9:00pm, Sat 8:00am - 8:00pm ET
Gift Registry1-800-211-2111Mon - Sat 8:00am - 12:00am, Sun 10:00am - 8:00pm ET
Hearing Impaired with TTY equipment1-877-732-77109:00am - 5:00pm ET
Effective Sunday, Feb. 7, 2016, customers who place orders by telephone to the call centre will be charged an Order Assist Fee of $1.50 per order.