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Sears customer support phone numbers

Please speak with one of our departments during operation hours. It's currently 3:48 PM in our offices.

On-line Support24 hours1-888-932-1015
Catalogue Orders24 hours1-888-932-1015
Home Improvement ServicesMon-Sun 8:00am - 8:00pm EST1-800-469-4663
Protection AgreementsMon - Fri 7:30am - 10:00pm, Sat 8:00am - 8:00pm, Sun 10:00am - 6:00pm EST1-800-361-6665
Delivery Inquiries8:00am - 10:00pm EST1-866-845-3976
Sears TravelMon - Fri 9:00am - 8:00pm EST, Sat 9:00am - 5:00pm, Sun 9:00am - 4:00pm EST1-866-845-7327
Sears CardMon-Sat 8:00am - 12:00am, Sun 8:00am - 10:00pm EST1-800-265-3675
Sears Mastercard and Voyage MastercardMon-Sat 8:00am - 12:00am, Sun 8:00am - 10:00pm EST1-800-267-1660
Gift RegistryMon - Sat 8:00am - 12:00am, Sun 10:00am - 8:00pm EST1-800-211-2111
Hearing Impaired with TTY equipment9:00am - 5:00pm EST1-877-732-7710

Our most common support topics

Our most common support questions

What shipping options are available?

View details

What is Sears return policy?

Refunds are credited back to the original tender type (in Catalogue/Sears.ca Agents debit transactions will be returned as cash).see more

Where is your head office located?

Please contact us at Sears Canada Inc. 290 Yonge Street, Suite 700, Toronto, ON, M5B 2C3. You can also visit www.sears.ca see more

Talk to our departments

  • Sears

    On-line Support

    1-888-932-101524 hours
  • Sears

    Catalogue Orders

    1-888-932-101524 hours
  • Sears

    Sears ClubTM Rewards Card

    1-844-395-00258:00 am – 9:00 pm ET
    7 days a week
  • Sears

    Parts & Services

    1-800-469-46637:00 am – 10:00 pm ET
  • Sears

    Sears Travel

    1-866-359-7327 7:00 am – 10:00 pm ET
  • Sears

    Home Improvement Services

    1-800-469-4663 8:00am - 8:00pm ET
  • Sears

    Protection Agreements

    1-800-361-6665Mon - Fri 7:30am - 10:00pm, Sat 8:00am - 8:00pm, Sun 10:00am - 6:00pm ET
  • Sears

    Delivery Inquiries

    1-866-845-39768:00am - 10:00pm ET
  • Sears

    Sears Mastercard and Voyage Mastercard

    1-800-267-1660Mon - Fri 8:00am - 9:00pm, Sat 8:00am - 8:00pm ET
  • Sears

    Gift Registry

    1-800-211-2111Mon - Sat 8:00am - 12:00am, Sun 10:00am - 8:00pm ET
  • Sears

    Hearing Impaired with TTY equipment

    1-877-732-77109:00am - 5:00pm ET

Effective Sunday, Feb. 7, 2016, customers who place orders by telephone to the call centre will be charged an Order Assist Fee of $1.50 per order.