Our relationship with you is important to us
We want to provide you with value added service on an ongoing basis and to establish a long-lasting relationship with you that will grow and change to meet your needs.
With your permission, we may collect, use and disclose Personal Information about you to
- identify you and communicate with you generally
- process your orders and/or applications
- establish and maintain a relationship with you, and to provide you with ongoing service
- develop an understanding of your needs and eligibility for products and services and to bring you offers from Sears or its selected third party service providers-business partners (we may make our customer list available to carefully screened companies whose products or services might interest you)
- administer our loyalty programs, contests, rebates and other promotions
- protect you, and us, against error and fraud
- administer merchandise refunds/exchanges
- provide warranties for products and services
- announce product safety recalls or warnings (if necessary)
- comply with legal requirements
If you have not opted out of the use of your Personal Information for marketing purposes (see below), we may use your contact information (including telephone number and e-mail address) for the marketing (including telephone/e-mail marketing and automated telephone messages) of additional goods, services and special offers that might be of interest to you from us, our affiliates, or our selected third party service providers/business partners. We may disclose your contact information (e.g. name, telephone number, e-mail and mailing address) to our affiliates and selected third party service providers/business partners so that they can send you promotional materials and/or telemarket you directly.
We do not provide directly all the products and services related to your relationship with us. We may use selected third party service providers/business partners to process or handle Personal Information on our behalf and to assist us with various services such as printing, mail/e-mail distribution, marketing (including telemarketing) and product/service fulfillment, and you acknowledge that we may release information about you to them. Some of our selected third party service providers/business partners are located outside of Canada. As a result, your Personal Information may be accessible by regulatory authorities (without notice) in accordance with the laws of other jurisdictions. For more information about our policies and practices with respect to service providers (including those located outside Canada), please contact: Associate Vice-President, Corporate Compliance (D/766), Sears Canada Inc., 290 Yonge St, Suite 700, Toronto, Ontario, M5B 2C3, Fax: (416) 941-2321.
Sears retains your Personal Information only as long as required for our reasonable business and/or legal needs. Your Personal Information may also be used to create statistics about our business. These statistics would not contain any information that could identify you personally. We may disclose and/or transfer Personal Information to an affiliate or third party in the event of a proposed or actual purchase, sale, merger or transfer of all or any portion of Sears or other transaction or reorganization/restructuring.
For merchandise refunds and exchanges, we may ask that you provide us with your name, address and telephone number for audit and fraud prevention purposes. Valid photo ID may be required to confirm this information. This information is collected, used and retained to help us ensure that refunds and exchanges are valid (in each case and over time).
You can choose not to receive direct marketing
We may inform you about products or services by mail, e-mail, text-message, telephone (including using automated telephone messages) or other means. If you do not wish to receive direct marketing, simply contact us and tell us that you do not wish to be contacted in a particular manner. As some solicitation files may have been created prior to your request (e.g. catalogue distribution lists), there may be a period of time after the date of your request during which time you may receive additional Sears marketing.