What Is Personal Information
Personal Information is broadly defined as information about an identifiable individual, but does not include the name, title, business address, or telephone number of an employee of an organization. Data we collect with personal identifiers removed, so that it is impossible to determine the identity of the person to whom the information relates, is not considered Personal Information.
Personal Information We Collect
With your consent, we may collect Personal Information from you in person, over the telephone, by mail/e-mail, through the Internet (and other means) or from our selected third party service providers/business partners such as JPMorgan Chase Bank, N.A. (the owner and issuer of the Sears Card and Sears MasterCard). The type of information we usually collect and maintain may include your
- Name
- Mailing/street Address
- E-mail Address
- Telephone Numbers
- Date of Birth
- Transaction History
It is always your choice whether or not you provide us with your Personal Information; however, a decision to withhold Personal Information may restrict or prevent us from providing you with a particular product or service. We normally collect Personal Information directly from our customers. We may collect your information from other persons with your consent or as permitted by law.
We inform our customers, before or at the time of collecting personal information, of the purposes for which we are collecting the information. The only time we do not provide this notification is when a customer volunteers information for an obvious purpose (for example, producing a credit card for an in-store purchase when the information will be used only to process the payment).
As you do business with Sears, we may monitor and/or record your telephone conversations with our customer service representatives to ensure service quality. Many areas in Sears retail locations are monitored by closed circuit TV for our mutual protection and safety. Sears is required by Canadian law in some circumstances (such as certain cash (i) merchandise purchases and (ii) payments on Sears credit card accounts) to collect and maintain information about transactions and/or file certain reports with applicable government authorities.