Sears Canada Inc. offers Canadian consumers a diverse array of shopping options, with department and specialty stores, Canada’s most extensive general merchandise catalogue, a comprehensive website, and a broad range of home-related services.
With annual revenues of over $5 billion, Sears and its 30,000 associates are committed to satisfying customers by providing products and services of superior value through personal shopping, catalogue and internet ordering.
The Sears catalogue, issued to more than 3 million households, reaches Canadians from the country’s largest urban centres to the smallest rural and northern communities. 24-hour, bilingual service is offered from two call centres located in Belleville, Ontario, and Montreal. Sears is supported by over 1,800 merchandise pick-up locations most of which are operated by independent owners known as Sears Catalogue Agents. Sears offers online shopping at www.sears.ca, which includes company information, and an extensive array of services and products.
118 department stores across the country offer a broad range of merchandise from apparel and home fashions to appliances. 48 free-standing Sears Home stores offer one of Canada's broadest assortments specializing in home furnishings, major appliances and home electronics. 11 Outlet stores sell surplus merchandise and 4 Floor Covering Centres and 4 Appliances and Mattresses stores offer a focused assortment of products and services. 269 locally-owned Hometown Dealer Stores in smaller communities offer major appliances, home electronics, lawn and garden and some also display home furnishings.
Central administration is located in the Sears Canada Head Office at 290 Yonge Street, Suite 700 in Toronto. Buying for the Company is centralized in the Head Office.
Sears offers more specialty services than any other retailer in Canada, including: a coast-to-coast Product Repair Services network, travel offices, hair care centres, optical services, health food shops, portrait studios, income tax services, carpet, upholstery and air duct cleaning, flowers and home-installed products and services.
Sears Home Services Operations is a national repair service, maintenance, and parts provider with a network of 22 Branches and over 1,900 Authorized Technicians.
Sears Travel is one of Canada's leading travel agencies specializing in vacation and leisure travel throughout 102 offices in Sears department stores across Canada, on-line at searstravel.ca and by phone at 1-866-FLY-SEARS (1-866-359-7327).
SLH transport Inc., a wholly-owned subsidiary of Sears Canada, provides transportation for Sears and several other companies. SLH comprises of more than 620 trucks, including owner operators, 3,700 trailers and 900 associates.
Through a strategic alliance with J.P. Morgan Chase Bank, N.A., Sears Customers can enjoy the benefits of purchasing items on credit through the Sears Card or Sears MasterCard. Sears Club, the loyalty program for both cards, has over 9 million members and is free to join. It is one of the most rewarding store loyalty program in the world.
Sears supports many worthwhile charitable programs through its “Sears In Your Community” initiative. The Company focuses its fundraising efforts on after-school programs such as Boys & Girls Clubs, and on the fight against childhood cancer, raising funds for pediatric oncology in children’s hospitals and, in Quebec, for Opération Enfant Soleil.